FAQ

Q: How does your booking process work?

A: Please fill out a Service Request Form or send me an email at manicpixiemua@gmail.com with your first and last name, date you are requesting services, location, and how many services you will be needing and we will respond to you at our earliest convenience. If we are available, we will send you a quote and then a contract to book your date.

Q:Do you require a deposit to book?

A: We require a deposit of $90 for wedding bookings. The deposit is non-refundable, but goes towards your services by covering the cost of the trial. Deposits can be paid via Venmo, Zelle, or cash.

Q: How far do you travel?

A: As far as the eye can see! Travel within 3 hours of Baltimore is based on mileage, tolls, and parking. Any location that exceeds 3 hour travel time will require additional accommodations and travel cost based on mileage, flights, tolls, parking, etc.

Q: When should I book my bridal trial?

A: Whenever you are ready! However, keep in mind that we require a signed contract and deposit to reserve your wedding date. If you are booking far in advance (which is recommended), we recommend signing a contract with deposit to reserve your date and your trial will already be paid for when you are ready to do it. We also recommend doing your trial on a day when you have an event or photoshoot planned such as a bridal shower, engagement pictures, etc. so that you can see how the makeup wears and photographs prior to your wedding day.

Q: How long do services usually take?

A: Trials and non-bridal bookings require 90 minutes. Bridal makeup requires 75 minutes, and a full face makeup application requires 45 minutes. For weddings, we would suggest allotting 1 hour per service to ensure that everyone is ready in a timely manner.

Q: I have a large bridal party. Do you have a team? 

A: I (Lindsay) am the primary makeup artist with Manic Pixie MUA. If an assistant is required for an event, I subcontract with another freelance hair or makeup artist that I have vetted to ensure that their quality of work is up to par with my own. I will always be providing services for the bride. 

Q: My bridal party is diverse. Are you comfortable working on different skin tones?

A: ABSOLUTELY! I (Lindsay) pride myself in being an ally serving all races, ages, and sexes, and I am committed to providing the highest quality services to everyone. I have worked with all different skin tones and types and I am confident in my ability to execute the service regardless of the client.

Q: What if I need to cancel or reschedule?

A: In the unfortunate event that you need to cancel or reschedule your booking, we will accommodate you to the best of our ability. If we are available for your rescheduled date, we will send out a new contract. A rescheduled contract does not require another deposit. If we are not available for your rescheduled date or you need to cancel your booking entirely, you will not be refunded any deposits paid. In the event that we are no longer available to accommodate your wedding due to illness or another unprecedented event (excluding state or international mandates), you will be refunded any deposits and balances paid and we will do our best to find a suitable replacement to provide services. 

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